{"id":13197,"date":"2026-10-25T03:44:18","date_gmt":"2026-10-25T03:44:18","guid":{"rendered":"https:\/\/www.therapcanada.ca\/products\/?page_id=13197"},"modified":"2026-11-01T09:52:46","modified_gmt":"2026-11-01T09:52:46","slug":"information-referral","status":"publish","type":"page","link":"https:\/\/www.therapcanada.ca\/products\/information-referral\/","title":{"rendered":"Information &#038; Referral Management System | Therap Canada"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><!--\nSEO Title: Information & Referral Management System | Therap Canada\nSEO Description: Streamline developmental services intake, track community inquiries, and automate follow-up workflows with Therap Canada\u2019s Information & Referral Management System.\n-->\n<main id=\"ir-main\" role=\"main\" aria-labelledby=\"main-heading\">\n  <div\n    class=\"llm-context\"\n    aria-hidden=\"true\"\n    style=\"\n      position: absolute;\n      width: 1px;\n      height: 1px;\n      padding: 0;\n      margin: -1px;\n      overflow: hidden;\n      clip: rect(0, 0, 0, 0);\n      white-space: nowrap;\n      border: 0;\n    \"\n  >\n    Therap Canada\u2019s Information & Referral Management System provides\n    developmental services, community living, and social service agencies with a\n    simple, centralized workflow to manage every point of contact. When\n    individuals, families, service coordinators, or community partners reach out\n    for support, your team can capture details, assign tasks, and track intake\n    outcomes without losing critical information across scattered notes or\n    spreadsheets.\n  <\/div>\n\n  <!-- Hero Section -->\n  <section class=\"hero\" aria-labelledby=\"main-heading\">\n    <div class=\"hero-container\">\n      <div class=\"hero-content\">\n        <h1 id=\"main-heading\" class=\"hero-section-heading\">\n          Information & Referral Management System for Developmental Services &\n          Community Living Providers\n        <\/h1>\n        <h2 class=\"subheading\">\n          Centralized Tracking for Inquiries, Referrals, and Follow\u2011Up\n          Tasks\n        <\/h2>\n        <button id=\"open-contact-modal\" class=\"btn-primary\" type=\"button\">\n          Contact Us\n          <svg\n            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n            viewBox=\"0 0 640 640\"\n            aria-hidden=\"true\"\n            focusable=\"false\"\n          >\n            <path\n              d=\"M566.6 342.6C579.1 330.1 579.1 309.8 566.6 297.3L406.6 137.3C394.1 124.8 373.8 124.8 361.3 137.3C348.8 149.8 348.8 170.1 361.3 182.6L466.7 288L96 288C78.3 288 64 302.3 64 320C64 337.7 78.3 352 96 352L466.7 352L361.3 457.4C348.8 469.9 348.8 490.2 361.3 502.7C373.8 515.2 394.1 515.2 406.6 502.7L566.6 342.7z\"\n            ><\/path>\n          <\/svg>\n        <\/button>\n\n        <p class=\"hero-desc\">\n          Therap Canada\u2019s Information & Referral Management System provides\n          developmental services, community living, and social service agencies\n          with a simple, centralized workflow to manage every point of contact.\n          When individuals, families, service coordinators, or community\n          partners reach out for support, your team can capture details, assign\n          tasks, and track intake outcomes without losing critical information\n          across scattered notes or spreadsheets.\n        <\/p>\n      <\/div>\n      <div class=\"hero-images\">\n        <div class=\"hero-img-card\">\n          <picture>\n            <img\n              decoding=\"async\"\n              src=\"https:\/\/www.therapcanada.ca\/images\/product\/2026\/information-and-referral\/hero-photo-info-referral-Canada.png\"\n              alt=\"\"\n              width=\"1198\"\n              height=\"984\"\n              fetchpriority=\"high\"\n            \/>\n          <\/picture>\n          <img decoding=\"async\"\n            src=\"https:\/\/www.therapcanada.ca\/images\/product\/2026\/information-and-referral\/top-hero-pop-out-Canada.png\"\n            alt=\"\"\n            class=\"hero-overlay-img\"\n            width=\"1000\"\n            height=\"411\"\n            fetchpriority=\"high\"\n          \/>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- Functionality Section -->\n  <section\n    class=\"functionality\"\n    aria-labelledby=\"functionality-heading\"\n    role=\"region\"\n  >\n    <div class=\"container\">\n      <div class=\"func-grid\">\n        <div class=\"func-images\">\n          <div class=\"functionality-header\">\n            <h2 id=\"functionality-heading\" class=\"section-heading\">\n              Functionality\n            <\/h2>\n          <\/div>\n          <picture>\n            <img\n              class=\"func-main-img\"\n              decoding=\"async\"\n              src=\"https:\/\/www.therapcanada.ca\/images\/product\/2026\/information-and-referral\/interai-home-care-2026-canada.png\"\n              alt=\"\"\n              loading=\"lazy\"\n            \/>\n          <\/picture>\n        <\/div>\n\n        <div class=\"func-list\" role=\"list\">\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n          <div class=\"func-item\" role=\"listitem\">\n            <div class=\"func-icon\" aria-hidden=\"true\">\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/information-referral\/Inquiry-Tracking.png\"\n                alt=\"\"\n              \/>\n            <\/div>\n            <div class=\"func-text\">\n              <h3>Inquiry Tracking<\/h3>\n              <p>\n                Log incoming calls, emails, and walk\u2011ins alongside contact\n                details, family\/caregiver background, and referral sources.\n              <\/p>\n            <\/div>\n          <\/div>\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n          <div class=\"func-item\" role=\"listitem\">\n            <div class=\"func-icon\" aria-hidden=\"true\">\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/information-referral\/Task-Assignment.png\"\n                alt=\"\"\n              \/>\n            <\/div>\n            <div class=\"func-text\">\n              <h3>Task Assignment<\/h3>\n              <p>\n                Route follow\u2011up actions directly to specific team members\n                with built\u2011in accountability and real\u2011time status\n                tracking.\n              <\/p>\n            <\/div>\n          <\/div>\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n          <div class=\"func-item\" role=\"listitem\">\n            <div class=\"func-icon\" aria-hidden=\"true\">\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/information-referral\/Alternate-Resource-Referrals.png\"\n                alt=\"\"\n              \/>\n            <\/div>\n            <div class=\"func-text\">\n              <h3>Alternate Resource Referrals<\/h3>\n              <p>\n                Record outward referrals when directing individuals to external\n                community partners, specialized programs, or allied agencies.\n              <\/p>\n            <\/div>\n          <\/div>\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n          <div class=\"func-item\" role=\"listitem\">\n            <div class=\"func-icon\" aria-hidden=\"true\">\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/information-referral\/Custom-Surveys-Assessments.png\"\n                alt=\"\"\n              \/>\n            <\/div>\n            <div class=\"func-text\">\n              <h3>Custom Surveys & Assessments<\/h3>\n              <p>\n                Gather tailored intake information using configurable caller\n                questionnaires aligned with your agency's screening criteria.\n              <\/p>\n            <\/div>\n          <\/div>\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n          <div class=\"func-item\" role=\"listitem\">\n            <div class=\"func-icon\" aria-hidden=\"true\">\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/information-referral\/Grievance-Concern-Management.png\"\n                alt=\"\"\n              \/>\n            <\/div>\n            <div class=\"func-text\">\n              <h3>Grievance & Feedback Management<\/h3>\n              <p>\n                Log, review, and address incoming complaints or concerns with\n                transparent documentation trails to support quality assurance.\n              <\/p>\n            <\/div>\n          <\/div>\n          <div class=\"line-border\" role=\"presentation\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- Benefits Section -->\n  <section class=\"benefits\" aria-labelledby=\"benefits-heading\" role=\"region\">\n    <div class=\"container\">\n      <h2 id=\"benefits-heading\" class=\"section-heading\">Benefits<\/h2>\n\n      <div class=\"benefits-grid\" role=\"list\">\n        <div class=\"benefit-card\" role=\"listitem\">\n          <div class=\"benefit-card-img\" aria-hidden=\"true\">\n            <img decoding=\"async\"\n              src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/billing\/tick-benefits.png\"\n              alt=\"\"\n            \/>\n          <\/div>\n          <div class=\"benefit-card-content\">\n            <h3>Prevent Data Loss<\/h3>\n            <p>\n              Keep caller history and notes in one secure, shared location so\n              requests and intake files never fall through the cracks.\n            <\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"benefit-card\" role=\"listitem\">\n          <div class=\"benefit-card-img\" aria-hidden=\"true\">\n            <img decoding=\"async\"\n              src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/billing\/tick-benefits.png\"\n              alt=\"\"\n            \/>\n          <\/div>\n          <div class=\"benefit-card-content\">\n            <h3>Improve Intake Responsiveness<\/h3>\n            <p>\n              Direct task routing keeps staff aligned on next steps, helping\n              your team respond to individuals and families without delay.\n            <\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"benefit-card\" role=\"listitem\">\n          <div class=\"benefit-card-img\" aria-hidden=\"true\">\n            <img decoding=\"async\"\n              src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/billing\/tick-benefits.png\"\n              alt=\"\"\n            \/>\n          <\/div>\n          <div class=\"benefit-card-content\">\n            <h3>Spot Regional Service Gaps<\/h3>\n            <p>\n              Evaluate incoming referral patterns to identify unmet needs within\n              your local community and plan future programs and staffing\n              effectively.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- FAQ Section -->\n  <section class=\"faq\" aria-labelledby=\"faq-heading\" role=\"region\">\n    <div class=\"container\">\n      <h2 id=\"faq-heading\" class=\"section-heading\">\n        Frequently Asked Questions\n      <\/h2>\n\n      <div class=\"faq-columns\">\n        <div class=\"faq-column\">\n          <!-- Accordion 1 -->\n          <details class=\"faq-item\" id=\"ir-acc-1\">\n            <summary class=\"faq-summary\">\n              <span class=\"faq-question\" id=\"ir-acc-heading-1\"\n                >What kind of information can I collect during an initial\n                inquiry call?<\/span\n              >\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-plus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-minus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n            <\/summary>\n            <div class=\"faq-content\" id=\"ir-acc-body-1\">\n              <p>\n                You can capture demographic details, family and caregiver\n                contact information, referral sources, specific service\n                requests, and customized responses using configurable intake\n                screening surveys.\n              <\/p>\n            <\/div>\n          <\/details>\n\n          <!-- Accordion 2 -->\n          <details class=\"faq-item\" id=\"ir-acc-2\">\n            <summary class=\"faq-summary\">\n              <span class=\"faq-question\" id=\"ir-acc-heading-2\"\n                >Can we track referrals made to outside organizations?<\/span\n              >\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-plus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-minus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n            <\/summary>\n            <div class=\"faq-content\" id=\"ir-acc-body-2\">\n              <p>\n                Yes. The system allows you to document outward referrals to\n                external community partners and alternate service providers,\n                maintaining clear visibility into where individuals were\n                directed when internal programs were at capacity or not an ideal\n                fit.\n              <\/p>\n            <\/div>\n          <\/details>\n        <\/div>\n\n        <div class=\"faq-column\">\n          <!-- Accordion 3 -->\n          <details class=\"faq-item\" id=\"ir-acc-3\">\n            <summary class=\"faq-summary\">\n              <span class=\"faq-question\" id=\"ir-acc-heading-3\"\n                >How does the system handle follow\u2011up tasks for incoming\n                requests?<\/span\n              >\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-plus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-minus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n            <\/summary>\n            <div class=\"faq-content\" id=\"ir-acc-body-3\">\n              <p>\n                Staff members can create and assign follow\u2011up tasks\n                directly within the caller record. Assigned team members receive\n                immediate notifications, while supervisors can monitor task\n                progression and completion in real time.\n              <\/p>\n            <\/div>\n          <\/details>\n\n          <!-- Accordion 4 -->\n          <details class=\"faq-item\" id=\"ir-acc-4\">\n            <summary class=\"faq-summary\">\n              <span class=\"faq-question\" id=\"ir-acc-heading-4\"\n                >Does the system support reporting on referral trends?<\/span\n              >\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/plus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-plus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n              <img decoding=\"async\"\n                src=\"https:\/\/www.therapservices.net\/images\/product\/2026\/minus-icon-FAQ-2026.png\"\n                class=\"faq-icon faq-icon-minus\"\n                alt=\"\"\n                aria-hidden=\"true\"\n              \/>\n            <\/summary>\n            <div class=\"faq-content\" id=\"ir-acc-body-4\">\n              <p>\n                Yes. Built\u2011in reporting tools allow administrators and\n                program directors to track referral volumes, evaluate response\n                turnaround times, and identify frequently requested services\n                across your province or region.\n              <\/p>\n            <\/div>\n          <\/details>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/main>\n\n<script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\r\n<!--  Styling for the modal + form lives in landing-form-modal.css  -->\r\n<!--  ----------------------------------------------------------------------  -->\r\n<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->\r\n<!--  If necessary, please modify the charset parameter to specify the        -->\r\n<!--  character set of your HTML page.                                        -->\r\n<!--  ----------------------------------------------------------------------  -->\r\n\r\n<meta http-equiv=\"Content-type\" content=\"text\/html; charset=UTF-8\" \/>\r\n\r\n<!--  ----------------------------------------------------------------------  -->\r\n<!--  NOTE: Please add the following <FORM> element to your page.             -->\r\n<!--  ----------------------------------------------------------------------  -->\r\n\r\n<div id=\"custom-modal\" class=\"custom-modal\">\r\n  <div class=\"custom-modal-dialog\">\r\n    <div class=\"custom-modal-content\">\r\n      <div class=\"close-modal\" role=\"button\" aria-label=\"Close\">\r\n        <span class=\"round\">X<\/span>\r\n      <\/div>\r\n      <div class=\"custom-modal-body\">\r\n        <h2 class=\"model-heading\">Contact our team<\/h2>\r\n<form\r\n  id=\"salesforce_form\"\r\n  name=\"form1\"\r\n  action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToLead?encoding=UTF-8\"\r\n  method=\"POST\"\r\n  onSubmit=\"return checkbae()\"\r\n>\r\n  <input type=\"hidden\" name=\"oid\" value=\"00Di0000000GyrQ\" \/>\r\n  <input\r\n    type=\"hidden\"\r\n    name=\"retURL\"\r\n    value=\"https:\/\/www.therapcanada.ca\/thankyou\/landing-page-thank-you.php\"\r\n  \/>\r\n\r\n  <!--  ----------------------------------------------------------------------  -->\r\n  <!--  NOTE: These fields are optional debugging elements. 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color: red\">Email is not valid<\/p>\r\n\r\n  <label for=\"phone\">Phone<\/label\r\n  ><input id=\"phone\" maxlength=\"40\" name=\"phone\" size=\"20\" type=\"text\" \/><br \/>\r\n\r\n  <label for=\"state\">Province<span class=\"required-star\">*<\/span><\/label>\r\n  <select name=\"state\" id=\"state\" required>\r\n    <option value=\"\" selected=\"selected\" style=\"color: #000000\">\r\n      Select a Province\r\n    <\/option>\r\n    <option value=\"AB\">Alberta<\/option>\r\n    <option value=\"BC\">British Columbia<\/option>\r\n    <option value=\"MB\">Manitoba<\/option>\r\n    <option value=\"NB\">New Brunswick<\/option>\r\n    <option value=\"NL\">Newfoundland and Labrador<\/option>\r\n    <option value=\"NT\">Northwest Territories<\/option>\r\n    <option value=\"NS\">Nova Scotia<\/option>\r\n    <option value=\"NU\">Nunavut<\/option>\r\n    <option value=\"ON\">Ontario<\/option>\r\n    <option value=\"PE\">Prince Edward Island<\/option>\r\n    <option value=\"QC\">Quebec<\/option>\r\n    <option value=\"SK\">Saskatchewan<\/option>\r\n    <option value=\"YT\">Yukon<\/option>\r\n  <\/select>\r\n\r\n  <input\r\n    id=\"00N0H00000K4t5R\"\r\n    maxlength=\"255\"\r\n    name=\"00N0H00000K4t5R\"\r\n    size=\"20\"\r\n    type=\"hidden\"\r\n  \/>\r\n\r\n  <label for=\"g-recaptcha-response\" title=\"\" style=\"display: none\">label<\/label>\r\n  <div\r\n    class=\"g-recaptcha\"\r\n    data-sitekey=\"6Lfly_IUAAAAAE6SmfUH34T1IzFyLNxerjdGet-2\"\r\n  ><\/div>\r\n  <p id=\"recaptchavalid\" style=\"display: none; 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